ASI and the Right Direction Foundation launch social coordinator service

The Agency for Strategic Initiatives (ASI), in cooperation with the charitable medical assistance search service Right Direction, are launching a special project called "Social Coordinator." Citizens in difficult life situations will be able to get free one-stop support on issues related to medical care, employment, education, home care, and an accessible environment. The corresponding agreement was signed by Svetlana Chupsheva, ASI Director General, and Anton Yaremchuk, head of Right Direction.

"Social coordinators will help in a hotline format. Their task is to coordinate the resources of the state and social non-profit organizations and charitable foundations, helping people who find themselves in difficult situations. Every family, every case is considered and accompanied individually up to the solution of the life situation. The Agency provides this new format of support as part of the National Social Initiative," said Svetlana Chupsheva, ASI Director General.

According to Svetlana Chupsheva, it is vital that in the pilot regions, the project will be launched under the Right Direction medical help-seeking service, which has experience in providing comprehensive support to families with seriously ill children.

"In many difficult life situations, every minute counts, and the speed, the quickness of getting help is a determining factor. Right Direction has already had strong ties with the regions and with major charities, so it will be able to ensure that concrete resources for support are found quickly," added the ASI's head.

Yakutia, Tatarstan, Samara, and Yaroslavl regions will become pilot regions of the project implementation. Citizens with disabilities, seriously ill children and adults, graduates of orphanages, and the parent (guardian) of a child with a disability who is caring for a seriously ill or disabled person can call the hotline.

"I should point out that our service is free, and all the help we provide is free of charge. We have a registry of all executive branch support measures. Colleagues from ASI helped us build cooperation with more than 40 regions. When the hotline gets a call, we start with a short interview to get a clear understanding of the needs. Then the coordinator checks if the case is included in the state guarantee program. If yes, we help build the right communication with the relevant agency to obtain help from the state.   For cases that the state program doesn't cover, we have a database of over 150 charities. These are not only large foundations but also small regional ones that are not easy to find on their own," said Anton Yaremchuk.

He emphasized that social coordinators will follow applicants all the way to the necessary support – not just informing them about available opportunities but also helping them gather the necessary documents, submit applications, and monitor the receipt of feedback from the authorities or charitable foundations.

It is planned that from January 2025, the "Social Coordinator" will work throughout the country in replicating best practices and solving systemic problems at the local level. By this time, multidisciplinary teams will be formed in the regions with the involvement of NPOs.

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